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Customer Guide

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The West Indies Online.com Safe Booking Guarantee protects you while you book on West Indies Online, so that you never have to worry about credit card safety.

We guarantee that every online transaction you make at West Indies Online will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of booking on West Indies Online.

Why is West Indies Online so safe?

  • Safety in Numbers: When you book on West Indies Online, you'll be one of thousands customers who have safely booked with us without credit card fraud.
  • Safe Technology: Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Still don't want to use your credit card on the Internet?

No problem. Just fill out our order form online. Enter only your card's last five digits and its expiration date. Once you have fully submitted your booking, you will be prompted with a fax number that you can use to call in the rest of your card number.

Guarantee Details:

  1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, West Indies Online will cover the entire liability for you, up to the full $50.00. West Indies Online will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from booking made at West Indies Online while using the secure server.
  2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Learn more about how West Indies Online protects your privacy.